Tourism Development and Marketing

AlaskaHost Pin

Artwork by Rie Muñoz

What is AlaskaHost?

AlaskaHost is a statewide customer service training program for employees of the hospitality and visitor services industry. The program trains participants how to provide quality customer service for residents and visitors to Alaska.

AlaskaHost Objectives

The objectives of the AlaskaHost class are to:

  • Understand the importance of providing quality customer service;
  • Recognize and anticipate customer needs and expectations;
  • Understand and communicate the economic value of the visitor industry to the State of Alaska;
  • Learn how to deal with dissatisfied customers in a professional, helpful manner.

Overview of AlaskaHost Customer Service Training (October 5, 2015)

State of Alaska Tourism Training Programs Workshop (October 5, 2015)

AlaskaHost Program

Completion of AlaskaHost

Upon completion of the Customer Service Essentials course, participants receive a course certificate and lapel pin, featuring the artwork of, Alaskan artist, Rie Muñoz.

AlaskaHost Classes
Current AlaskaHost Trainers
Master Trainers

Patti Mackey
Ketchikan Visitors Bureau
(907) 225-6166
pmackey@visit-ketchikan.com

Tony Nakazawa
UAF Cooperative Extension Service
(907) 786-6323
atnakazawa@alaska.edu

Jasmin Smith
Owner/Small Business Development Consultant
Certified Hospitality Department Trainer
The Business Boutique
(907) 230-4968
info@thebusinessboutique.org
www.thebusinessboutique.org

Seminar Leaders
Trainer Materials
Scheduled Classes
Contact Us