How We Can Help We can investigate complaints that fall within our regulatory authority. We Can Investigate Claim-handling delays Claim denials Non-renewals Cancellations Delays in premium refunds High pressure sales tactics Underwriting errors Conflicting information from your insurer Settlement issues to determine compliance with insurance law Other insurance-related disputes We Cannot Give legal advice, act as lawyer or claims adjuster, or interfere in a pending lawsuit Recommend one insurer or agent over another Make liability decisions/determine who is at fault Negotiate Settlements Determine who is being truthful when accounts of what happened differ Resolve a complaint if the only evidence is your word against the word of others Address issues we can’t legally enforce Get Help With a Complaint or Inquiry Our Consumer Services section can help if you're having problems with your insurance company or agent. We enforce Alaska insurance laws and investigate potential violations. Know Your Rights File a Consumer Complaint File a Provider Complaint (for use by medical providers only) Required Documentation Companies with Complaints Contact Consumer Services Email Call 907-269-7900 or 1-800-INSURAK in-state, outside Anchorage If Your Issue Falls Outside Our Regulatory Authority If your issue falls outside our regulatory authority, you may have additional appeal, complaint, or legal recourse available to you. The Alaska Department of Law Consumer Resources page lists many consumer protection agencies and organizations. If your complaint is an issue with a medical provider, the Alaska State Medical Association's grievance committee may be able to assist you.