Companies with 5 or More Complaints in 2015 Company AK Direct Prems ($000) % of AK Market Expected # of Complaints** Actual # of Complaints Actual as % of Total PREMERA BLUE CROSS $ 658,753 16.9% 31 26 14.2% STATE FARM GRP (Including: STATE FARM FIRE & CASUALTY COMPANY, STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY $ 230,956 5.9% 11 16 8.7% ODS / MODA HEALTH GRP $ 129,426 3.3% 6 28 15.3% USAA GRP (Including: UNITED SERVICES AUTOMOBILE ASSOCIATION, & USAA CASUALTY INSURANCE COMPANY) $ 125,125 3.2% 6 5 2.7% ALLSTATE INS GRP (Including: ALLSTATE INDEMNITY COMPANY & ALLSTATE INSURANCE COMPANY) $ 113,142 2.9% 5 14 7.7% BERKSHIRE HATHAWAY GRP (Including: GEICO CASUALTY COMPANY, GEICO CHOICE INSURANCE COMPANY , GEICO GENERAL INSURANCE COMPANY , GEICO INDEMNITY COMPANY & GOVERNMENT EMPLOYEES INSURANCE COMPANY) $ 108,480 2.8% 5 23 12.6% PROGRESSIVE GRP (Including: PROGRESSIVE CASUALTY INSURANCE COMPANY, PROGRESSIVE DIRECT INSURANCE COMPANY, PROGRESSIVE SPECIALTY INSURANCE COMPANY) $ 56,138 1.4% 3 6 3.3% UNITEDHEALTH GRP $ 45,287 1.2% 2 5 2.7% ASSURANT GRP (Including: JOHN ALDEN LIFE INSURANCE COMPANY, TIME INSURANCE COMPANY & VOYAGER INSURANCE COMPANY $ 37,294 1.0% 2 9 4.9% HUMANA GRP (Including: HUMANA INSURANCE COMPANY, HUMANA DENTAL INSURANCE COMPANY) $ 7,170 0.2% 0 6 3.3% Total Above Companies $ 1,511,771 38.8% 71 138 75.4% All Other Companies*** $ 2,380,010 61.2% 112 45 24.6% Total--All Companies $ 3,891,781 Complaints: 183 100.0% The company information shown is compiled utilizing National Association of Insurance Commissioners (NAIC) Standard Complaint Data Guidelines. **Expected as % of Market is the anticipated number of complaints based on the company’s total premium written in the state of Alaska. ***All Other Companies include those that had four or fewer complaints.