Skip to content
Back to Top

The Department of Commerce, Community, and Economic Development offices in the Atwood Building and the Juneau State Office Building are closed to walk-in traffic at this time. We are still open for business and encourage you to contact us via phone or email.

Companies with 5 or More Complaints in 2015

Company AK Direct Prems ($000) % of AK Market Expected # of Complaints**
Actual # of Complaints
Actual as % of Total
PREMERA BLUE CROSS   $       658,753 16.9% 31 26 14.2%
STATE FARM GRP (Including: STATE FARM FIRE & CASUALTY COMPANY, STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY  $       230,956 5.9% 11 16 8.7%
ODS / MODA HEALTH GRP  $       129,426 3.3% 6 28 15.3%
USAA GRP (Including: UNITED SERVICES AUTOMOBILE ASSOCIATION, & USAA CASUALTY INSURANCE COMPANY)  $       125,125 3.2% 6 5 2.7%
ALLSTATE INS GRP (Including: ALLSTATE INDEMNITY COMPANY & ALLSTATE INSURANCE COMPANY)  $       113,142 2.9% 5 14 7.7%
BERKSHIRE HATHAWAY GRP (Including:  GEICO CASUALTY COMPANY, GEICO CHOICE INSURANCE COMPANY , GEICO GENERAL INSURANCE COMPANY , GEICO INDEMNITY COMPANY & GOVERNMENT EMPLOYEES INSURANCE COMPANY)  $       108,480 2.8% 5 23 12.6%
PROGRESSIVE GRP (Including: PROGRESSIVE CASUALTY INSURANCE COMPANY, PROGRESSIVE DIRECT INSURANCE COMPANY, PROGRESSIVE SPECIALTY INSURANCE COMPANY)  $         56,138 1.4% 3 6 3.3%
UNITEDHEALTH GRP   $         45,287 1.2% 2 5 2.7%
ASSURANT GRP (Including: JOHN ALDEN LIFE INSURANCE COMPANY, TIME INSURANCE COMPANY & VOYAGER INSURANCE COMPANY  $         37,294 1.0% 2 9 4.9%
HUMANA GRP (Including: HUMANA INSURANCE COMPANY, HUMANA DENTAL INSURANCE COMPANY)  $          7,170 0.2% 0 6 3.3%
Total Above Companies  $    1,511,771 38.8% 71 138 75.4%
All Other Companies***  $    2,380,010 61.2% 112 45 24.6%
Total--All Companies  $    3,891,781   Complaints: 183 100.0%

The company information shown is compiled utilizing National Association of Insurance Commissioners (NAIC) Standard Complaint Data Guidelines.
**Expected as % of Market is the anticipated number of complaints based on the company’s total premium written in the state of Alaska.
***All Other Companies include those that had four or fewer complaints.