Public Records Requests Please note: the following pertains only to requests for public records filed with the Division of Insurance. Public records of property/casualty rates, rules, and forms filed with the division are now available online through SERFF Filing Access. For other Division of Insurance public records requests, please submit a Public Records Request Form. If you need assistance, you can email email@example.com or call (907) 465-2515 in Juneau or (907) 269-7900 in Anchorage. If you are experiencing technical difficulties with SERFF Filing Access, contact the SERFF Help Desk at (816) 783-8990 or email firstname.lastname@example.org. The SERFF Help Desk is staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. If a Customer Support Analyst is not available, please leave a message. Your call or email will be returned the next business day.