Department of Commerce, Community, and Economic Development DCRA Training

Presents tools a rural utility manager needs to maintain a productive work force. Topics include personnel policies and procedures, safety policies and programs, selecting and hiring staff, orientation and training, regulations and the law, communications and conflict, and motivation and management.

Covers skills needed to work effectively as a clerk within a small rural utility. Topics include clerk’s roles and responsibilities, public relations, meetings, office and records management, elections, financial management, and ordinances and resolutions.

Provides an overview of financial operations for rural utilities. Topics cover basic processes and procedures for financial reporting, fund accounting, budgeting, collections, risk management, audits, and rate setting.