Regulation of Collection Agencies The Division of Corporations, Business, and Professional Licensing staffs the collection agency program. The Department of Commerce, Community, and Economic Development adopts regulations to carry out laws governing collection agencies and collection agency operators in Alaska. It makes final licensing decisions and takes disciplinary actions against people who violate licensing laws. It is Time to Renew Your License! Click Here to Renew Online Renewal Instructions Payment and Refund Policy Renewal Applications MY LICENSE Online Renewal Please use our convenient MY LICENSE online renewal application. In most cases your license will be renewed immediately. Due to a heavy volume of renewal activities, processing time for renewal applications received by mail may take up to 4-6 weeks. In order to receive communication via email, your email address of record must be current at all times. You may verify your current email address via the MY LICENSE self-service portal. If you are expecting communication from our office, please be sure to check your spam/junk mail folder. If you have not registered, follow these simple steps: Visit the MY LICENSE customer home page at: ProfessionalLicense.Alaska.Gov/MYLICENSE If you have an existing myAlaska account, enter your account information. If not, please create an account. You will be redirected to the MY LICENSE customer home page. Under Access an Existing License, enter your license number and Web Authorization Code, if one has been provided. This information is on your renewal notice. To renew your license, simply select the license you wish to renew from the Professional Licensing section. Valid License Numbers Contain Either: 6 numbers OR 4 letters + at least 1 number If you have an alpha-numeric license number, you must enter all of the characters in order to renew online. EXAMPLE: ABCD1234 Fraud Alert: Impersonation of Licensing Unit or Licensing Investigations Unit We have received reports of fraudulent communications from people claiming to be investigators or licensing examiners in our office. These include fraudulent emails asking for documents through a provided link, calls from “investigators” stating a licensee’s name is associated with criminal activity, and even calls followed by convincing license action letters. If you receive such a call, please consider hanging up and calling our Investigations Unit at (907) 269-8124 to confirm legitimacy. If you receive such an email, do not click the link or respond – we will never send you a link to upload your documents through. If you are unsure of the legitimacy of the communication you received and wish to double check with our office, you can also contact our Investigations Unit via email at Investigations@Alaska.Gov. Please be sure to include your full name, license number, and a brief description of your inquiry. Regulated Professions Collection Agency Collection Agency Branch Office Collection Agency Operator Collection agencies must also obtain an Alaska Business License. Out-of-State Agencies Licensure is not required for an out-of-state agency when the agency is only seeking to make collections from debtors within the state of Alaska. Licensure is required when an out-of-state agency collects claims or solicits to collect claims on behalf of creditors (clients) based in Alaska. Letters of Exemption: The division will not issue letters regarding an agency’s exemption. Out-of-State Collection Agencies are directed to review the licensing statute, in particular AS 08.24.090 and AS 08.24.380 when making a determination to seek licensure in Alaska. Contact Information Phone: (907) 465-2550 Email: CollectionAgencies@Alaska.Gov PO Box 110806 Juneau, AK 99811-0806