Business Licensing Payment and Refund Policy 1. Business Licensing Hardcopy (paper) Applications and Payment Hardcopy (paper) applications can be printed from our website: Business Licensing Forms & Fees Hardcopy applications may be submitted in-person, by mail or fax (907-465-2974). Do not email payments: email is not secure. CASH: in-person only. Cash will be accepted in-person only at either the Anchorage or Juneau offices (see below for addresses). Do not mail cash. Important: when paying by cash please provide exact amount. CHECK: In-person or mail. Please make your check payable to State of Alaska/CBPL. Helpful Tip: put your license number or type of license applied for on the check memo line. CREDIT CARD: In-person, mail or fax. We accept Visa and MasterCard. Please include your application with the Credit Card Payment form. Credit card payment may be accepted in-person, mail or fax (907-465-2974). Do not email. NOTE: Preference is payments are limited to one type (cash or check or credit card) per application. IMPORTANT: we encourage you to review your application to ensure all information is correct and complete prior to submittal. Once a business license (initial or renewal) has been issued it is non-refundable. For more information, see Business Licensing Refund Policy. (Item #3 below) 2. Business Licensing Online (web) Applications and Payment Online applications require credit card payment to complete and file for record. We accept Visa and MasterCard. Online applications post immediately and are non-refundable per 12 AAC 02.015. IMPORTANT: you are strongly encouraged to review the data entry for the online application to ensure all information is accurate before clicking Proceed to Payment. Once a business license (initial or renewal) has been issued it is non-refundable. For more information, see Business Licensing Refund Policy. (Item #3 below) What you can expect during online filing: During the online application process, after you have data entered the required application information and clicked Proceed to Payment, you will be redirected automatically to our secure payment site managed by our third-party administrator, Internet Secure. Internet Secure is not managed by the State of Alaska, and we cannot access it in order to assist with your payment. Internet Secure Trouble Shooting Tips: If you have trouble accessing Internet Secure, please check your computer’s security settings to allow transfers to our third-party payment administrator. In order to proceed with your online filing, please discuss with your network administrator or temporarily lower them to enable transfer to the payment site. If you have trouble with Internet Secure accepting your credit card the most common online payment error is the address or zip code provided does not match the address specifically associated with the credit card provided. Confirm the credit card information and re-enter. If you continue to have issues with your credit card payment being accepted you may need to contact the issuer of the credit card. After you have successful made your online payment with Internet Secure you will receive a confirmation page which will serve as your receipt, please print for your records. Next you will automatically be redirected back to our website where you may print your Business License Certificate. If you need additional copies later, they may be printed for free by searching for your Business License online at Search Business Licensing Database 3. Business Licensing Refund Policy Once a business license has been issued or renewed it is non-refundable, regardless of how a filing has been submitted (hardcopy or online). Online applications post immediately and are non-refundable. AC 02.015. REFUND OF LICENSE FEES (a) Except as provided in (b) of this section, after a license is initially issued or renewed, the department will not refund the initial license fee or the license renewal fee. The only exception is if the business is a sole proprietor (individual licensee) who has died. AC 02.015. REFUND OF LICENSE FEES (b) On request, the department will issue a prorated refund of a license fee paid for a licensing period in which the individual licensee dies. The department will issue the refund to the estate of the licensee. The department will not issue a refund when the estate of the licensee remains a partner in a partnership that received a license under AS 08. (c) To request a refund under this section, the estate of the licensee shall submit to the department: (1) a written request for a refund within 12 months of the licensee's death or before the end of the licensing period in which the licensee died, whichever time period is greater; and (2) verification of the licensee's death; the department will accept a letter from a coroner or mortuary, a death certificate, or a copy of a newspaper article as verification. (d) The department will calculate the amount of the prorated refund described in (b) of this section based on the number of complete months remaining in the licensing period on the date of the licensee's death. If you wish to cancel a hardcopy (paper) application prior to it being filed for record and request refund please email your request to firstname.lastname@example.org for review by a Business License Examiner. Contact Us: If you have questions you can reach us at either the Juneau or Anchorage phone numbers listed below or email us at: Step 1: Professional Licensing Section email@example.com Step 2: Corporations Section firstname.lastname@example.org Step 3: Business Licensing Section email@example.com When contacting this office please direct your questions to the appropriate Section: Corporations, Professional Licensing or Business Licensing. Each Section specializes in its own licensing requirements per Alaska statutes and regulations.