Corporations, Business and Professional Licensing Complaint FAQs 1. I have a complaint. How do I know if my complaint is within the jurisdiction of this Division? The Division of Corporations, Business and Professional Licensing/Investigation Unit investigates matters pertaining to business licenses, the sale of tobacco products, and licensed professionals. For more information on what this Division may assist you with pertaining to business licenses, the sale of tobacco products and licensed professionals see below. Business and Tobacco Endorsements: To research a business license and tobacco endorsements go to License Search. If a business is operating without a business license, improperly licensed, or selling tobacco products without an endorsement contact this Division’s Investigation Unit. You may need to contact a different agency if your complaint is not under the jurisdiction of this Division. Professional Licensing: To see if someone is professionally licensed or if an existing licensee has disciplinary action, you can use the Professional License Search. If you would like to file a complaint against a licensed or unlicensed professional, please check the list of regulated professions to ensure the complaint falls within the jurisdiction of this Division’s Investigation Unit. You may need to contact a different agency if your complaint is not under the jurisdiction of this Division. Please be aware that not all issues will fall within the jurisdiction of this Division and you may want to contact other agencies for assistance. For more information on how to file a complaint with this Division’s Investigation Unit go to Investigations. 2. What if my complaint is not within the jurisdiction of this Division, where else I can I go with my complaint for help? Complaints pertaining to business licenses, the sale of tobacco products, and licensed professionals are investigated by this Division's Investigations Unit. In addition and/or for complaints that do not fall within the jurisdiction of this Division, you may want to file a complaint with another relevant agency. Below is a partial list of relevant agencies and other complaint resources. Contact relevant agencies To find more agencies go to State of Alaska Air Quality: Alaska Dept. of Environmental Conservation Alcohol: the Alaska Dept. of Commerce, Community, and Economic Development: Alcohol Beverage Control Board ANCSA: the Alaska Dept. of Commerce, Community, and Economic Development Division of Banking and Securities Banks and Financial Institutions: Alaska Dept. of Commerce, Community, and Economic Development Division of Banking and Securities Boards and Commissions: The Office of the Governor, Boards & Commissions Debt Collection: Alaska Dept. of Law/Consumer Protection Unit/Debt Collection Disability-based Discrimination: Disability Law Center of Alaska Discrimination: Alaska State Commission for Human Rights Elder Fraud: Dept. of Administration/Office of Public Advocacy/Elder Fraud Assistance Fisheries: Alaska Dept. of Fish and Game and the Alaska Dept. of Revenue Food Safety: the Alaska Dept. of Environmental ConservationDivision of Environmental Health Frauds & Scams: Alaska Dept. of Law/Consumer Protection Unit/Frauds & Scams Gaming (bingo, raffles, pull-tabs, sweepstakes, etc.): Alaska Dept. of Revenue HIPPA Violations: HIPAA is a federal law and the Seattle Office of Civil Rights takes complaints (online) regarding potential HIPAA violations at: www.hhs.gov/ocr/office Home Improvement: Alaska Dept. of Law/Consumer Protection Unit/Home Improvement Identity Theft & Privacy: Alaska Dept. of Law/Consumer Protection Unit/ID Theft & Privacy Internet & Email: Alaska Dept. of Law/Consumer Protection Unit/Internet & Email Insurance: the Alaska Dept. of Commerce, Community, and Economic Development Division of Insurance Internet & Email: Alaska Dept. of Law/Consumer Protection Unit/Internet & Email Labor: Alaska Dept. of Labor and Workforce Development Landlord/Tenant: Alaska Dept. of Law/Consumer Protection Unit/Landlord & Tenant Long-Term Care Facilities: Dept. of Revenue/Alaska Long Term Care Ombudsman Marijuana: Marijuana Control Board Mining License: Alaska Dept. of Revenue Mortgages, Loans and Credit: Alaska Dept. of Law/Consumer Protection Unit/Mortgages, Loans & Credit Motor Vehicle, Trailer or Semi-Trailer Dealers: Alaska Dept. of Administration Division of Motor Vehicles Oil and Gas: Alaska Dept. of Administration Placer Mining: Alaska Dept. of Natural Resources Public Safety: Alaska Dept. of Public Safety Sand/Gravel Mining License: Alaska Dept. of Revenue Securities: Alaska Dept. of Commerce, Community, and Economic Development Division of Banking and Securities Sellers of Business Opportunities: Alaska Dept. of Law/Consumer Protection Unit/Sale of Business Opportunities Senior Service and Disability Services: Alaska Dept. Health & Social Services/Division of Senior and Disability Services Taxes: Such as alcohol, commercial passenger vessel, corporate income, electric cooperative, fisheries related taxes, gaming permits, large passenger vessel gambling tax, mining, motor fuel, oil and gas production, oil and gas property, partnerships, telephone cooperative, tire fee, tobacco, and vehicle rental. Alaska Dept. of Revenue Telemarketing: Alaska Dept. of Law/Consumer Protection Unit/Telemarketing Troopers: Division of Alaska State Troopers Vehicles: Alaska Dept. of Law/Consumer Protection Unit/Vehicles Water: Alaska Dept. of Environmental Conservation Wildlife Troopers: Division of Alaska State Troopers In addition, you may wish to contact any other relevant federal agencies, local government agencies (i.e. borough, city, municipal, or village), consumer resources and/or seek professional or legal counsel. Consumer Protection The Consumer Protection Unit of the Attorney General's Office investigates unfair or deceptive business practices and files legal actions on behalf of the State of Alaska to stop such practices. For more information including how to file a complaint go to Consumer Protection and Consumer Resources. Consumer Financial Protection Bureau The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans—whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Consumers can file online complaints about financial products with the CFPB. Better Business Bureau BBB is a neutral not-for-profit organization that provides ethical business and advertising standards, BBB Business Reviews, Charity Review, complaint handling, and information on marketplace events and tips. For more information on the Alaska, Oregon, and Western Washington branch go to Better Business Bureau. National Do Not Call Registry The FTC manages the National Do Not Call Registry, often referred to as the Do Not Call List. Consumers can add their home or cellular telephone numbers to the registry to limit the number of telemarketing calls they receive. Consumers can also file complaints if they receive unwanted calls at a registered telephone number. National Consumer Law Center NCLC has developed a number of guides, brochures, and fact sheets to help consumers understand their rights and make the best choices possible despite difficult financial circumstances. Federal Trade Commission (FTC) The FTC works to protect consumers from unfair, deceptive or fraudulent practices in the marketplace. The FTC Bureau of Consumer Protection’s website has useful information and publications covering all areas of consumer protection and consumer fraud. National Fraud Information Center The National Fraud Information Center (NFIC) was created by the National Consumers League, the oldest private, non-profit advocacy group representing consumers on marketplace and workplace issues. The NFIC's purpose is to fight telemarketing fraud by improving prevention and enforcement. The NFIC accepts online complaints about telephone or internet fraud. Call for Action Call for Action (CFA) is an international, nonprofit network of consumer hotlines. When a consumer contacts CFA, a CFA volunteer will contact the company or agency directly to promote dispute resolution. CFA assists the general public and small businesses victimized by fraud and addresses other consumer issues such as: debit cards/electronic banking, telephone fraud, advance-fee loans, investment fraud and basic credit. Internal Revenue Service (IRS) For more information regarding the Internal Revenue Service, go to: www.irs.gov Internet Crime Complaint Center (IC3) The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The IC3 takes complaints from consumers regarding internet crime and refers complaints to law enforcement agencies. The IC3 issues internet scam alerts and provides tips for avoiding internet fraud. Consumer Product Safety Commission The Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction. Local government (i.e. borough, city, municipality, village) Check with your local government and chamber of commerce to see if you may file a complaint with them. Seek Legal Counsel Finding a Lawyer Lawyer Referral Service Alaska Legal Services Corporation Alaska Legal Services Corporation (ALSC) is a private, nonprofit law firm established in 1967, that provides free civil legal assistance to low-income Alaskans to: help resolve serious legal problems of low-income Alaskans; promote family, social and economic stability by upholding the rule of law; reduce the legal consequences of poverty; and improve the quality of life for our children, our families, the elderly and disadvantaged, and our community. Disability Law Center of Alaska The Disability Law Center of Alaska is a private non-profit law firm that provides legal advocacy in Alaska for people with disabilities. Represent Yourself Representing Yourself Information about Representing Yourself Alaska Court System For more information about filing with the Alaska Court System, including forms, go to Alaska Court System. 3. I believe my complaint is within the jurisdiction of this division. How do I file a complaint? To initiate a complaint against a business or professional, and to see if your complaint falls within our jurisdiction, fill out a request for contact form and submit it to our Investigation Section. Request for Contact Form State of Alaska/DCCED Investigations Section 550 West 7th Avenue, Suite 1500 Anchorage, AK 99501-3567 Phone: 907-269-8437 Fax: 907-269-8195 4. I have a complaint about Alaska Statutes, who do I contact? Alaska Statutes are the law passed by the Alaska State Legislature. Go to Alaska State Legislature for the current members of the Alaska State Legislature, including your local Senator and Representative’s contact information. 5. I have a complaint about Alaska Regulations, who do I contact? The Legislature gives departments the authority in Alaska Statutes to adopt regulations. Contact the specific department, division and program regarding their regulations. Go to State of Alaska and under MY GOVERNMENT select the desired department for more information. Contact Us If you have any questions you can contact us at either the Juneau or Anchorage phone numbers listed below, or by emailing us at firstname.lastname@example.org.