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The Department of Commerce, Community, and Economic Development offices in the Atwood Building and the Juneau State Office Building are closed to walk-in traffic at this time. We are still open for business and encourage you to contact us via phone or email.

File a Consumer Complaint

Before You File

  • First attempt to resolve the problem by contacting your insurance company or agent.
  • Review How We Can Help.
  • Next contact our Consumer Services section if the problem is still not resolved.
  • If your issue is within our regulatory authority, we'll direct you to file a complaint.

Ready to File?

  • Important Consumer Services Notices:
    • Temporary phone number for Consumer Services: 907-269-7903
    • Complaints and External Healthcare Reviews must be submitted only by fax or email

There are two options:

Notice: In an effort to facilitate social distancing, to protect our community and our employees, we ask consumers please send Complaints, Inquiries and External Healthcare Reviews by fax or electronically, rather than by mail.

Fax: (907) 269-7910
Email: insurance@alaska.gov (please note we have a 15MB limit for emails)

Please contact us if you need to submit larger documentation to the Division or require an alternative to electronic or fax submission. If you have questions or need additional assistance, please contact Consumer Services at 907-269-7903.

Messages left for a Consumer Services Specialist before 3PM Alaska time will be returned the same day.

*Normal complaints take approximately 45 working days to complete. If your complaint requires more time, we will notify you.

  1. File a Consumer Complaint Online
    (you can attach required documentation at the end)
  2. Do you prefer to mail or fax your complaint? Use the complaint form linked here. Be sure to attached the required documentation.
    • Within two weeks of filing, you should receive an acknowledgement letter stating your file number and the name of the consumer service specialist assigned to investigate your complaint.
    • The Division will send a copy of your complaint to the company or other appropriate party and ask for an explanation of their position.
    • Your specialist will review all responses received to assure the problem has been properly addressed. This may result in more communication between the examiner and the company or other parties.
    • Your specialist will send you a letter with the investigation results.*
    • If no evidence of a violation is found, the specialist will so advise and explain why the investigation is being closed.
    • If your specialist is not satisfied with the company's response, the investigation will continue.