File a Consumer Complaint Before You File First attempt to resolve the problem by contacting your insurance company or agent. Review How We Can Help. Next contact our Consumer Services section if the problem is still not resolved. If your issue is within our regulatory authority, we'll direct you to file a complaint. Ready to File? There are two options: File a Consumer Complaint Online (you can attach required documentation at the end). Fill out a Consumer Complaint Form and email, mail, or fax it along with required documentation. Health providers - contact us for instructions; we do not accept the Consumer Complaint Form or an online Consumer Complaint from providers. After You File Within two weeks of filing, you should receive an acknowledgement letter stating your file number and the name of the consumer service specialist assigned to investigate your complaint. The Division will send a copy of your complaint to the company or other appropriate party and ask for an explanation of their position. Your specialist will review all responses received to assure the problem has been properly addressed. This may result in more communication between the examiner and the company or other parties. Your specialist will send you a letter with the investigation results.* If no evidence of a violation is found, the specialist will so advise and explain why the investigation is being closed. If your specialist is not satisfied with the company's response, the investigation will continue. *Normal complaints take approximately 45 working days to complete. If your complaint requires more time, we will notify you.