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Offices Closed to Public

The Department of Commerce, Community, and Economic Development offices are closed to the public at this time. We are still open for business and encourage you to contact us via phone or email.

Health Insurance External Review

For Consumers

  • Important Consumer Services Notice:
    • Complaints and External Review Applications must be submitted by fax (907-269-7910) or email ( If your submission exceeds 15MB, please contact Consumer Services for an alternative.

To avoid a delayed or declined application, please review the Guide to External Review.

Only the patient or parent/legal guardian of a patient may complete the External Review Application Form.

All other third-party’s such as medical providers and other adults applying on behalf of a patient must complete the Third-Party External Review Application Form.

If appropriate, a physician may certify an Expedited, Experimental/Investigational or an Expedited Experimental/Investigational External Review by completing the Provider Certification Form in combination with the External Review application or the Third-Party Extremal Review Application form.

  External Review Process Flow Charts

For Insurers

For Independent Review Organizations

Contact Consumer Services

  • Phone: 1-800-INSURAK (in-state, outside Anchorage)
  • Fax: 907-269-7910