File a Consumer Complaint

Before You File

• First attempt to resolve the problem by contacting your insurance company or agent.
• Review How We Can Help to understand common issues the division reviews and areas we do not have authority over.
• Next you may contact our Consumer Services section at (907) 269-7900 if the problem is still not resolved.
• If your issue is within our regulatory authority, the division can review your filed complaint for compliance to Alaska statutes and regulations.

Ready to File?

Select the applicable process:

Consumer Complaint,

Provider Complaint, or

Pharmacy Benefit Manager Complaint

File a Consumer Complaint Online

Attention Providers: Provider complaints will not be accepted on the Consumer Complaint Form.

Do you prefer to mail or fax your consumer complaint? Use the (PDF) complaint form linked here. Be sure to attach the required documentation.

• Within two weeks of filing, you should receive an acknowledgement letter stating your file number and the name of the consumer service specialist assigned to investigate your complaint.
• The Division will send a copy of your complaint to the company or other appropriate party and ask for an explanation of their position.
• Your specialist will review all responses received to assure the problem has been properly addressed. This may result in more communication between the examiner and the company or other parties.
• Your specialist will send you a letter with the investigation results.
• If no evidence of a violation is found, the specialist will so advise and explain why the investigation is being closed.
• If your specialist is not satisfied with the company's response, the investigation will continue.
• Normal complaints take approximately 45 working days to complete. If your complaint requires more time, we will notify you.



Are you a Provider seeking to file complaint pertaining to an insurer or a pharmacy benefit manager? Please visit the Provider Complaints web page.




Is your complaint regarding a Pharmacy Benefit Manager (PBM) and you are a covered person? Have you exhausted your grievance options with the PBM?

You can file complaint by using the linked form. Gather supporting documentation for the PBM complaint. This may include but is not limited to:

• Copies of documents that help verify or explain the problem.
• Copies of invoices
• MAC appeals
• Communications with the PBM regarding your complaint.

Along with your supporting documentation, please submit a completed PBM Complaint Form and any supporting information by e-mail, fax or mail.

If you are a Provider or Pharmacy, please review the process linked here.