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Flooding and Wind-damage from remnants of Typhoon Merbok

The Alaska Division of Insurance is providing information to assist insurance consumers in the aftermath of the severe storm.

Linked you will find our Post-Disaster Claims Guide. If you have questions please contact 907-269-7900 or email us at:

Individual Disaster Assistance Recovery Information is available here:

If you require shelter at this time you may contact the American Red Cross of Alaska office at 907-646-5467 (Juneau), 907-486-4040 (Kodiak) or 907-646-5400 (Anchorage).

Division of Insurance

Regulating the insurance industry to protect Alaskan consumers

Meet the Director

Lori Wing-Heier
Division Director

Lori Wing-Heier was appointed Director of the Division of Insurance in February 2014. Director Wing-Heier has approximately 30 years of experience in the insurance industry, including as a broker and agent.

She most recently served as Director of Risk Management at a large Alaska Native Claims Settlement Act (ANCSA) corporation where she designed and implemented a comprehensive enterprise-wide risk management program.

She also served as senior vice-president at a national brokerage, working with Alaskan entities throughout the state, and as president of the Alaska Independent Insurance Agents and Brokers, Inc.


  Disaster Preparedness and Your Insurance

If you experience a insurance related claims-handling issue after a disaster, you are welcome to contact Consumer Services at the Alaska Division of Insurance 907-269-7900 with your concerns. Consumers can file complaint regarding their encountered issue on this website. For more information about filing a complaint, select this link.

  Earthquake Resources

  Landslide Resources

  • Is home and business insurance coverage for landslides the same as for mudflow or earthquake?
    No. A landslide is considered an “earth movement” event so, like an earthquake, it is excluded from standard homeowners and business insurance policies. However, you can buy what’s commonly known as a “Difference in Conditions” policy (which typically offers all-in-one coverage for landslides, mudflows, earthquakes, and floods). Difference in Conditions policies are sold by surplus lines insurers; your insurance professional can help you find a surplus lines insurer that will meet your needs.
  • Will an earthquake insurance policy cover my home or business for landslides as well?
    No. Like landslides, earthquakes do involve earth movement, however in general a separate earthquake policy is needed for quake-caused property damage as the causes of the movement are different. Landslides are caused by erosion or water accumulation that destabilizes the land, while earthquakes are caused by seismic activity. Earthquake insurance is available from private insurance carriers for renters, homeowners and business owners.
  • Does my auto insurance policy provide coverage for mudflow and landslides?
    Check with your insurer to determine if you purchased optional comprehensive coverage with your auto insurance policy.

Landslide Resources:

  Fire/Wildfire Resources   Flood and Mudslide Resources   Windstorm Resources

  • Public Notice:
    Notice of Proposed Changes on Reciprocal Jurisdictions in the Regulations of the Division of Insurance
  • B22-06
    Fair Treatment to Consumers Following the 2022 Storm Impacting the West Coast of Alaska
  • Notice of Public Hearing:
    The 2023 National Council on Compensation Insurance, Inc. Workers’ Compensation Prospective Loss Cost Filing
  • B22-05
    Eligible Lines Insurers in the State of Alaska
  • B22-04
    Annual Survey on Health Insurance


Learn about your insurance rights and how to file a complaint. Explore rates and coverage options for your auto, health, home, and life insurance. Use other consumer tools to enroll in health care, research a company or agent, take a home inventory, and more!


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Surplus Lines

List of eligible surplus lines insurers and placement lists, applications and eligibility continuation instructions.


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About Us

Learn about the division's licensing, compliance and oversight functions, meet Director Lori Wing-Heier, seek assistance from our Consumer Services section, report potentially fraudulent and/or deceptive activity to our Investigations section, and contact our staff.